Alcohol can only be ordered for delivery to a residential or business address and not to a public place. All deliveries are sent via authorised courier service. We cannot deliver to PO Boxes. Our courier service shall be instructed to undertake a Challenge 25 policy of age verification policy and act in accordance with Section 151 of the Licensing Act 2003.
Our instructions include that we are not knowingly dispatching alcohol for delivery through our authorised courier service to any person anywhere other than at the residential address given when the order was placed. Alcohol will only be delivered to the person who placed the order and whose name appears on the credit/debit card or other methods of payment. Alcohol delivery will be refused if the driver considers the person receiving the delivery to be under the influence of alcohol or drugs. If a delivery driver considers the recipient of alcohol to appear under 25 they will be requested and must be provided evidence the recipient to be at least 18 years of age before any alcohol is handed over. Alcohol delivery will be refused if the delivery driver believes that the alcohol was purchased on behalf of another person who is not 18 years or older.
For UK deliveries please allow up to 5 working days depending upon destination. In the event that something happens which is outside of our control or affects the estimated date of delivery, we shall endeavour to let you have a revised estimated date for delivery of the goods. Delivery of the goods will take place when we deliver them to the address that you gave to us. We cannot deliver the goods if we are unable to properly identify you. You may be required to provide ID upon delivery. Unless you and we agree otherwise if we cannot deliver your goods within 30 days, we will either let you know; cancel your order; and give you a refund.
OPENING DELIVERED PACKAGING
Please take extra care when opening your parcel as the bottles are packed to hold the contents tight and safe while in transit. We will not be held responsible for damages that occur if this is not carried out.